Doris R.´s profile

Reviews (2)

Auto Europe US

Received a bill after I had paid in advance.

The part with autoeurope was easy and the reservation was carried out without any problems. However, despite asking if there was anything still to pay, when I returned the car with Europcar and them telling me that nothing was owed, I received a bill sent to me after I was back in the USA. I had to pay it via expensive international bank routing as they do not take credit card. The bill was for "Licenses and Fees" and did not specify for what exactly. This is the reason I will NOT use autoeurope and Europcar again. The hassle afterwards was not acceptable for me.

02 April 2013

Reply from Autoeurope

Dear Doris,

Thank you for taking the time to provide your review. After investigating your claim, I can see in the supplier's billing system you were only billed for the license's and fee, which we disclose on the Auto Europe voucher as, "Road Fee". Unfortunately, the supplier does not allow us to build it into our rate. Therefore, we advise both online at time of booking, as well as on the voucher, that this fee would need to be paid for locally. We certainly do apologize for any misunderstanding. If you have any further questions, please do not hesitate to contact our office.

Best regards,

Matt
Customer Service Department
Auto Europe LLC

Excellenthotels

Overall experience was very satisfactory so far.

The only downside of the booking for my situation was that I had received a 10% off Coupon per e-mail from Auto Europe for Excellenthotels.com right AFTER the fact that I had booked with Excellenthotels and could not apply these savings anymore towards my Hotel booking unless I would have cancelled my Reservation and would have booked it again. I did not do this as I didn't want to have that hassle. It would be nice if one could take advantage of offered discounts and go back to those reservations in a certain time frame and apply such discounts. Everything else is very easy and convenient.

Doris R.´s profile

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Doris R.
Reviewer
United States

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