Our rental was directly from Auto Europe (same name brand was on the counter) and not from another provider, at the airport in Treviso, Italy.
Firstly, the guy behind the counter did not have a clue what insurance excess was, let alone how much it was on this rental. We rented a Peugeot van and were asked to put a €2500 deposit on a credit card which was then reduced to €1600. Still outrageous, probably could have bought this car for that amount of money.
Secondly, the car did not have winter tires (in February) and although a legal requirement in Italy over winter, no snow chains (we had to pay extra for these).
Most importantly, the car was a bit worse for wear (broken front bumper) and while overtaking another car on the motorway THE GAS PEDAL GOT STUCK in full ignition and the engine was going crazy while I tried to kick the pedal out of full ignition and bring the car under control and not kill 4 other people who were in the car with me. We were basically very lucky this did not happen in different circumstances and in front of oncoming traffic.
When we told this to the guy at the counter when returning the car, he just politely thanked us for informing him.
If you value your and your passengers' safety more than a few extra $ (which may be charged in hidden costs through Auto Europe anyway), you should look to choose a more reliable and safer rental service.
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