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Four hours without drink of utilities, unacceptable

Our booking stated 1 hour 15 minutes approximately, for our transfer to Agios Nikalaos from Heraklion. From boarding the coach to arriving at the resort it was 4 hours. The Person meeting us at our accommodation had given us up and gone home. We had been travelling since 3.pm the previous day with 2 children age 3 and 5 years. Our confirmation of booking states 'they will be responsible for your smooth and efficient transportation from and to the airport; we guarantee you will be arriving at your destination on time' We did not risk the transfer back, and took the local bus instead. However | know of others who took the transfer back to the airport, the journey again took longer than expected and they had to rush at the airport.

We contacted Resorthoppa only to be told the time quoted was only and estimate. I contacted them further, several times, requesting their ABTA number, but never received a reply. I have since contacted ABTA who tell me the company are not a member. I have taken advise from trading standards and have written to Resorthoppa again requesting a reply within 14 days. WE WILL NEVER USE THIS COMPANY AGAIN.

Julia Atkinson´s profile

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Julia Atkinson
Lincoln, United States