DO NOT PAY MONEY TO THIS COMPANY.
DO NOT SEND YOUR DEVICE TO THIS COMPANY.
My daughter dropped her much cherished ipod (7th generation) and smashed the screen. After checking that it was still working (and therefore, worth repairing) I sent it to iphonespecialist for a replacement screen. I got no acknowledgement that they had received the ipod so I chased the repair after a week… and again after 2 weeks… and finally got the ipod back after 3 weeks.
When I attempted to use the ‘repaired’ ipod the replacement touch screen did not work. It fast-forwarded through songs and chose menu options of its own volition without anyone touching the screen. It was not possible to choose other menu options. It was completely un-usable and my daughter was in tears. The ipod also looked distinctly worse for wear with dents in it that were not there previously.
WHY WAS AN IPOD THAT CLEARLY DID NOT WORK RETURNED TO ME IN THIS STATE? It suggests that they made no attempt to test it prior to returning it to me.
I restored the ipod software from itunes and re-synchronised the content back onto it just in case this would solve the problem. It did not. Clearly the problem was with the hardware. Therefore, I returned it under warranty to iphonespecialist with a description of the fault.
Their response was to try and charge me £10 to restore the software. I told them that I had already done this myself and that it had made no difference. At this point they said that they would restore the software for free and get back to me. They did not.
After two to three weeks with no update from them I emailed to check on progress. They said they would check with their engineers and get back to me. They did not.
After a further 2 weeks I emailed again. They re-iterated that they would need to do a restore and that it would cost me £10. Why? I had already done this and it had made no difference. They said I had not done a full restore as there was still music on the ipod. This was because I had re-synchronised the musical content of the ipod AFTER restoring the software. How was I to supposed to test the ipod if it had no music on it? It was at this point that I started to realise that this company had very little knowledge of their supposed subject-matter! I asked them to return the ipod as I no longer had any confidence that they would honour their warranty agreement.
A week later the ipod had not been returned so I rang them. I was told that unless I paid £10 for them to restore the software they would be unable to investigate the problem with the replacement screen. I re-iterated that I wanted the ipod returned.
An hour later I received an email saying they couldn’t find any problem with the replacement screen. That’s strange! An hour before they were saying that they wouldn’t be able to check out the screen unless I paid £10 for them to restore the software! They said that the problem was with the software and was, therefore, non-warranty and I would need to pay £9.95 if I wanted the ipod returned. ARE THEY KIDDING? The last thing I did before returning the ipod to them was to restore the software from itunes. Are they seriously suggesting that there is a fault with the software on itunes? I informed them that I had no intention of paying them any money, that I wanted my ipod returned and a refund of the £37.99 I paid for their bodged replacement of a screen which was now un-usable.
It seems to me that this company:
• is totally un-professional with non-existent customer service
• has a poor knowledge of their subject-matter
• has no post-repair testing regimes
• offers worthless warranty
• is only interested in taking money off customers
This company has a professional-looking website and seems to put a lot of effort into replying to the myriad of appalling reviews their company has received on this website. If only they put as much effort into conducting proper repairs, testing the devices before sending them back out to the customer and rectifying their own dreadful handiwork!
My daughter has now been without her much-loved ipod for 3 months whilst this company hold it to ransom. What an appalling experience!
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