Although they didn't have the exact item in stock (and I didn't want the alternative they could offer me straight away) they offered to take an order (credit number in advance) giving an estimate of two weeks for delivery and a promise to let me know when it was being dispatched. Although, I didn't receive a dispatch notification, the item arrived within the two weeks and I am happy with it. So all in all, fine.
This is a lovely product at a great price for solid oak. As the other helpful reviews said, it came very well packaged (3 layers) and very promptly. As it is a solid item, it is worth buying good fixings - it was a little tricky to fix to the wall but well worth it. We are very pleased with it and couldn't see anything as good as this at the price.
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