It is a shame as I have used FastFit on numerous occasions and always been really happy. This time has not gone so well.
I went in asking specifically for Goodyear Efficient Grip Performance. I was told it would be a day or so to order them. No problem. Next day they were ordered (got a call) then got a call to say they could be done that say at £129.99 each. Great.
My wife took the car in and when she got back I saw to they were the normal efficient grip not the performance ones. I checked the site and noticed they were £111.99 on the site (£112.99 on Friday). I complained and got a call as soon as the were open to say it was they mistake and they would swap them. To be fair the lady was great. I then got a call offering me the difference back if I kept the tyres that were on, saying they were the better tyre. He said he could not find the performance ones online......I have had no issues!
Two days later they were swapped. I am not getting a refund of the difference although they said they will come back to me.....I doubt that. When getting in the car after the steering wheel and gear stick. Was filthy as the mechanic had not taken his gloves off. I have just washed the car to find two of the plastic nut caps missing and a circular scuff around the front wheel.
I will be going back in but as of now certainly a one star!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.