Dan Simpson´s profile

Reviews (1)

FastFit Station

549182 - Will not be going back

It is a shame as I have used FastFit on numerous occasions and always been really happy. This time has not gone so well.

I went in asking specifically for Goodyear Efficient Grip Performance. I was told it would be a day or so to order them. No problem. Next day they were ordered (got a call) then got a call to say they could be done that say at £129.99 each. Great.

My wife took the car in and when she got back I saw to they were the normal efficient grip not the performance ones. I checked the site and noticed they were £111.99 on the site (£112.99 on Friday). I complained and got a call as soon as the were open to say it was they mistake and they would swap them. To be fair the lady was great. I then got a call offering me the difference back if I kept the tyres that were on, saying they were the better tyre. He said he could not find the performance ones online......I have had no issues!

Two days later they were swapped. I am not getting a refund of the difference although they said they will come back to me.....I doubt that. When getting in the car after the steering wheel and gear stick. Was filthy as the mechanic had not taken his gloves off. I have just washed the car to find two of the plastic nut caps missing and a circular scuff around the front wheel.

I will be going back in but as of now certainly a one star!

03 June 2013

Reply from FastFit Station

Good Afternoon Mr Simpson
Thank you for taking the time to leave us your feedback and please accept our sincere apologies for any inconvenience caused.
All of our fitters do wear gloves when carrying out work, so we are sorry to hear that your vehicle was returned to you in a dirty condition.
We would like to have the opportunity to rectify all the problems you have mentioned and therefore our General Manager will contact you tomorrow about the refund and also to sort out a convenient date that you can bring the vehicle back into us.
Once again, apologies for the inconvenience caused.
Kind Regards

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Dan Simpson
London, United Kingdom