Gearforgirls

A Disappointing Experience overall...

Initially, I was very impressed with Gearforgirls' website, prices and overall structure. I was particularly impressed with their method of showing the amount of each item left in stock. So I ordered the item I wanted, in the desired size, confident of a successful transaction. Which it was...my credit card was billed in the normal way and a receipt and an estimated delivery time was given.

But then...the next day I was telephoned by Gearforgirls and told that indeed a mistake had been made, and they had run out of the item I wanted, not just in the size I wanted, but altogether. Disappointing that theur system did not work. On the plus side, I had my money returned to me quickly, but I just wish their stocking system had been up-to-date. The item I wanted was for a present for a birthday, and ultimately, this delay made me miss it.

15 February 2013

Reply from Gearforgirls

We feel for your disappointment - its very frustrating when an item you have ordered turns out to be out of stock - especially when it's for a present. Unfortunately all stock systems have a degree of manual input (someone has to physically check the stock and enter it on the system) which will always lead to a few errors. We're constantly striving to keep those errors as low as humanly possible. We keep a record of errors and strive to keep our stock error rate below 0.5% and generally we do achieve this. Sale periods are challenging times for stock control as we hit the last in the box items and we have had a complete stock take just a few days after you placed your order. We're only a small organisation and we're always happy to have a quick double check for you in the warehouse for last minute items if you get in touch.