J Wilson´s profile

Reviews (1)

TechNextDay

By far theworst internet firm I have ever used

Last month on the 16th Jan I ordered 3 rj45 cables direct from this company.The first unusual thing is that they ask for a bankers transfer for payment,I've never had that before.This was sent immediatly.after several days their website did not show the payment as being received.Eventually they agreed payment had been made but no goods were sent.After several emails and phone calls they did not know what had happened to this order.I asked for either a refund or some goods neither happened.They then said they had been lost in transit! After further contact they asked for my bank details,which were sent but not received.Ater further contact they were sent again,still no response.After further contact they denied receiving my details, sent yet again.Supposed to have made a transfer but not received by me.Further contact and a reply suddenly today
I got my money back.This has taken nearly a month of agravation and it was all over a very small order.My advce is shop elsewhere,its not worth the hassle of trying to do bussiness with this lot.

13 March 2013

Reply from technextday.co.uk

Hi James,
We are sorry for the trouble caused during the processing of this order.
Unfortunately, accounts couldn't not match your monies to your order as your bank transfer did not have the order number as a reference. Royal Mail then lost your parcel and your replies for a refund were to an automated email not setup for receiving incoming email.
We understand that this delay has not helped you in any way and we sincerely apologize for the inconvenience caused.
Thank you for your understanding.

Regards,
Technextday

J Wilson´s profile

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J Wilson
Reviewer
United Kingdom

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