Ellie´s profile

Reviews (1)


Great online range, terrible service when a problem occurred.

I ordered an item online, which I paid £5.99 for Saturday delivery on. I ordered on Friday within the stated time and my parcel arrived the following Friday. Granted, there had been snow during this time, but my area was not listed on their website as a problem. I contacted boohoo straight away via email, they responded fairly quickly. I was offered 10% off a future order, which I could get anytime with a code. I told them I wasn't happy with this and that I just wanted my postage cost back, to which I felt their attitude was 'tough'. Very, very unhappy bunny! I won't order from them again unless its free delivery.

14 February 2013

Reply from boohoo.com

Dear Ellie

I am very sorry to hear that you have been disappointed with our service, and we really appreciate you taking the time to leave your comments. Your feedback is extremely important to us, and comments or complaints regarding our delivery service are always put forward to the relevant department, as we continually work hard to improve the products and services we provide.

I can assure you it is not our intention to anger or upset our customers in any way.

Please contact us with your order number so that we can look into this matter further.

Kind Regards

Ellie´s profile

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United States