Dear Elisabeth,

Please accept my sincere apologies for the delay in receiving your order, especially as it was on a next day delivery service.

I can confirm we did send an email on the 04/02/13 confirming details of why your order was delayed, occasionally our emails can get diverted to customers spam or trash folders.

Once again I do apologise and if you wish to discuss this further please do not hesitate to contact myself in Customer Care on 0845 8039033.

Kind Regards
Rachael