HomeOutlet Online Limited

Very poor service delivery

Ordered products on February 6th and paid for 3 day delivery (the system showed products in stock), when product hadn't arrive by February 11th rang the number on the order acknowledged (premium rate) only to find that the products hadn't been despatched for some unknown reason. Eventually got a voice mail yesterday February 12th to say the products had finally been despatched and they arrived today February 13th. Although the lady on the phone was pleasant enough I feel I've had very poor service and would not use tapoutlet.co.uk again and would not recomend them to anyone else either.

22 February 2013

Reply from tapoutlet.co.uk

We apologise that your order has been back ordered with the manufacturer and for the inconvenience that it has caused you. We work hard with our vendors to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. We are sorry that this has not been the case for you. Our dedicated customer support team is available to help answer any questions you may have about this or any other inquiries. For additional assistance, please contact us on 0800 9709 779 or at cs@homeoutlet.co.uk