Placed an order and the first availible instalation date was in a month time. Thought 'fine, don't bother me'. Paid in advance for a whole year for a line rental and obviously expected everything to be done on time. When it came to the instalation date no one turned up, no one rung that they're running late or they won't be in. When I called cust service they couldn't explain why and what happened. Emailed me two days later that I can go online and re-schedule my instalation which was another two weeks further. What a lot of cra..p.. So I emailed them to cancel the account and asked for a refund. Got a reply saying that everything has been sorted and should take an effect in 24-48 hrs. After this still no money in my account so had to chase them up again so they asked me if I would prefer cheque or direct transfer to my account.. After all this they said I have to wait around 10 working days to receive my money back. WHAT A WASTE OF TIME AND MONEY! DO NOT EVER GO FOR TALKTALK!!! WORST COMPANY EVER!!!!!
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