Placed an order some time ago, the main items I needed the most and by the date quoted when I ordered them, were not available for some time, apparently the machine was not working, so I cancelled them.
I then got a monthly charge for a service that we only agreed to with the order, but as the order was cancelled, we requested this was cancelled.
We were advised there was no record of this charge, yet it was being taken from our bank account each month, we keep trying to cancel this, but not able to.
How can a company, take money from the bank account of a customer each month, against the wishes of that customer, and claim they have no record of that money being taken. .
If there is a facility within the online account to cancel this, then it is very well hidden, and not in the obvious places.
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