I found the site messy and not at all user friendly. There was no final confirmation screen and I had to click around to check I had the correct times and flights. As soon as I confirmed the booking I realised I had used my married name whereas my maiden name is still on my passport. I immediately phoned the customer service number - the girl I spoke to has such a strong accent communication was difficult. She went off to check on this several times and ratyher than putting me on hold I could hear her muttering away to herself. She made me feel as if the error was totally my fault and showed no empathy. I finished the conversation without a solution and feeling frustrated.
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