Gavin Wilsher´s profile

Reviews (1)


Great customer service, let down by delivery service

Ordered two sofa beds for next day delivery and were informed that delivery would take place between 8am and 6pm. Wife took the day off work to wait in for them. When it looked like they weren't coming, I phoned customer service who were very helpful but unable to contact the courier. At the same time my wife had sent an e-mail to customer service. They replied (instantly) saying Panther would deliver between 4pm and 8pm! Panther finally turned up at 9:15pm!! The driver even tried to get me to sign for them before they had even opened the van!

So that was a waste of a day's holiday!!

Customer service called me the next day (as promised) to check we had received them.

So, in summary: good customer service, adequate products (they're nothing special and certainly not worth what Sofa-bed world claim is the non-sale price) and a poor delivery service. Avoid Panther at all costs is my recommendation. I shall not buy from World Stores again because of the courier service.

14 February 2013

Reply from

Dear Gavin,

I am very sorry that you experienced such a poor delivery service and also that your delivery arrived so late,

I will look into your order to investigate this and I will contact you shortly.

Again I am very sorry for any inconvenience this has caused.

Kind Regards


Gavin Wilsher´s profile

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Gavin Wilsher
Taunton, United Kingdom