South West London Property´s profile

Reviews (1)

Essential Travel

Awful company - glad to take your money - but will always rely on small print not to pay out. Avoid

Bought insurance for me and my whole family. Went abroad for a family wedding. I returned home, my wife travelled onto see her family in another country. The night before her flight back to the UK, she fell ill and was unable to fly. We informed the airline, and then also informed the insurance company. Emergency assist team were friendly and helpful. Insurance company then said that as my wife had been away for more than 45 days, they will not cover her. The day she was due to fly back was the 49th day. The insurance company are a complete con, and they will always use every trick in the book to not pay out. A lot of good reviews here about this company, but 90 % of them have never had to claim. Its only when you go to make a claim, that you suddenly realise how awful this particular company are.

When paying for 1 full years family insurance - it should have clearly stated that it does not cover trips more than 45 days. It only mentions this in the policy document once you have purchased the insurance. The post office and most other companies offer 90 days cover whilst you are away.

Awful company - avoid most definitely

then this should be displayed wen purchasing the insurance at checkout - and not hidden in your booklet. As I said this insurance with you guys is a complete con. Not only that - but as the situation was an emergency - instead of replying back to me via email or calling me, the company decided to send a letter. Completely pathetic response from a pathetic company. Advice to all others avoid like this company at all costs.

15 February 2013

Reply from Essential Travel Ltd

Good afternoon,

Thank you for your feedback and we are very sorry to hear that you were not satisfied with the insurance you purchased.

If you take a look at the Annual Travel Insurance booking page, you will see it states clearly that you're only covered for a maximum of 45 days per trip in an annual policy. You can view the page here:

It is also stated in the policy documents. Please note that we also offer backpacker travel insurance policies that facilitate longer trips.

Kind regards,
Essential Travel

South West London Property´s profile

profile image of South West London Property
South West London Property
United Kingdom