Nick Townsend´s profile

Reviews (1)

RxSport

Superb Customer Service

So I had been waiting for my Ski Goggles for longer than expected and I kept waiting thinking that they would be delivered the next day, I was delaying that horrible 'what has happened to my order?' phone call.. At this point you maybe asking yourself .. Why the five star review?

Well, when I eventually put my call in, it turned out that having recently moved house I had made a mistake with my address. The service from the RxSport team was both friendly and exemplary, they even offered to get the goggles to me the next day in case I needed them urgently.

All I can say is that it is very rare to come away from a customer service team call these days having had a friendly and relaxed chat about an issue that you now have utter confidence will be resolved exactly as discussed on the call.

Great job, I will be coming back with more business!

Nick Townsend´s profile

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Nick Townsend
Reviewer
United Kingdom

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