I was new to 3 as from last Friday 8th February 2013. In fact I had always been on PAYG with another company but decided to get a better phone and go on a contract. I wish I hadn't gone to 3 and probably was too hasty in my plans but hindsight is a wonderful thing! I was reasonably happy with the phone and knew several people who had the same phone but what I didn't bargain for was that what I was paying under the contact was almost double what some friends were paying with a better package (more talk time.) I phoned Customer Services today (14th Feb) and was appalled by the manner of the staff and the excessive holding time. I wish I had never gone to 3 but they weren't prepared to reduce payments or increase my plan and I am stuck with them for 2 years - it would cost almost the same to leave as it would to stay - the only discount being 3%. Unbelievable!
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