Ali Yılmaz Okçuoğlu´s profile

Reviews (1)


No response from viagogo

I've bought two tickets for Schalke vs Galatasaray soccer match. First viagog sent me tickets for a worse place compare to my choice and also i need to have a away fans sections. And then they said sent back tickets via ups, where they also paid the shipment fees.
But since beginning of January, I've keep sending an emails to them what is the situaiton about my tickets and shipment fee, I havent got any answer, what can I do to solve this situation?
My transaction ID: 2750233 and I've received last email from you at 08.01.2013 since then I sent 7 emails with no answer.

15 February 2013

Reply from Viagogo

Hi Ali,

We apologise if we have not been in touch recently to fully resolve your issue.

Can we please have your transaction ID so we can look into your order and see what the next steps will be?

The viagogo team!

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Thanks for your transaction ID Ali!

We apologise that no one has got back to your emails - we cant seem to find them on your account at the moment but we have passed the information to the relevant department who will be in touch to advise of the next steps!

The viagogo team!

Ali Yılmaz Okçuoğlu´s profile

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Ali Yılmaz Okçuoğlu
Istanbul, United Kingdom