Pet Supermarket

Poor service

The item I ordered was found to be damaged when unpacked. I rang Pet Supermarket who informed me I had to email a photo of the damage. I duly complied and was informed the item needed to be collected before a new one could be despatched.
Pet Supermarket arranged for the item to be collected, I stayed in for the morning but nobody arrived. I have now sent another email to the company and am awaiting a response. It is over 2 weeks since my order was made and paid for and I have not received it.
Would I order from them again ---NO.
Would I recommend Pet Supermarket ---NO

19 February 2013

Reply from Pet Supermarket

I'm very sorry that your original order arrived damaged. I can see that my colleague placed a new order for you which was dispatched on 18th February 2013. This should be with you within the next 72 hours. Once again I'm very sorry for any inconvenience caused.