Mr Vivian Broomfield´s profile

Reviews (1)

Pet Supermarket

Poor service

The item I ordered was found to be damaged when unpacked. I rang Pet Supermarket who informed me I had to email a photo of the damage. I duly complied and was informed the item needed to be collected before a new one could be despatched.
Pet Supermarket arranged for the item to be collected, I stayed in for the morning but nobody arrived. I have now sent another email to the company and am awaiting a response. It is over 2 weeks since my order was made and paid for and I have not received it.
Would I order from them again ---NO.
Would I recommend Pet Supermarket ---NO

19 February 2013

Reply from Pet Supermarket

I'm very sorry that your original order arrived damaged. I can see that my colleague placed a new order for you which was dispatched on 18th February 2013. This should be with you within the next 72 hours. Once again I'm very sorry for any inconvenience caused.

Mr Vivian Broomfield´s profile

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Mr Vivian Broomfield
Reviewer
United Kingdom

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