I have only placed one order so far and that arrived next day in great condition. The staff on the phone were really helpful and friendly. They talk to you as if they have known you for years and really make you want to shop there again. All that and a very good price, I'll be back for more gear.
I have had a few orders from MusicMatter and each time the staff are not only helpful but knowledgeable. The prices are on par with everyone else so I tend to check them first these days. The packaging is always good with the item box inside another box, unlike some who just slap address stickers on the manufacturers box. I know its nit picking but I like to keep the boxes just in case I decide to sell stuff on, its not yet happened :o) So a good experience all round which will have me going back again as soon as I see something on their site that I don't know I want yet :o)
I have ordered music gear online for many years from probably the top 10 music stores online, but none of them offer the consistent service that Dawsons Music do. They go out of their way to find whatever I have enquired about, usually at a lower price, and if not they happily price match. The staff are are not only good to deal with but really know about the gear they sell. Packaging is exceptionally good, bordering on a bit over the top which considering some things other companies have sent me with no packaging at all makes for peace of mind when ordering, and the next day service is just what I want. I have recommended them to lots of friends and they all were happy with them too. I do not have any connection with Dawsons other than being a very happy customer.
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