Fiona Marsden´s profile

Reviews (1)

UK Sport Imports

Unbelievable..........would never attempt to use again!

I purchased a power plate from this company over the phone this morning as they offered next day delivery, I specified that the delivery address was different than my billing address as It was going to a second property I have...where I spend a lot of time...I was assured this wouldn't be a problem and proceeded with the order....payment was taken and I was told I would receive the power plate the following 4pm on the same day I placed the order I got a call to say that the order had failed their company security checks as my bank card wasn't registered to the delivery address!!!!! Had this been the case when I placed the order I would have been able to go elsewhere and get one! Fuming is not the word!!!

14 February 2013

Reply from UK Sport Imports

Dear Fiona,

Firstly please accept our apologies for the problems that you have had when trying to process an order with us. After further investigation of you individual case, It has become apparent that due to you not knowing or incorrectly entering your 3d secure password/Pin that you registered with your bank your order failed the secure ordering process. Although this is a very rare occurrence, this did result in us being unable to deliver your goods to you at your requested delivery address on this occasion. An immediate cancelation of the payment has been processed and should you wish to attempt to put the order through again online and enter the correct full details, there is no reason at present why we cannot process this order for you.

We are sorry that you feel this process unfair. We would like to take this opportunity to reassure you that we take customer security very seriously and all of our payment checking processes are put in place for the benefit of the customer and card holder to combat against card fraud.

If you have any further questions please do not hesitate to contact us direct and we will answer any further questions that you may have.

Kind Regards
Customer Services
UK Sport Imports

Fiona Marsden´s profile

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Fiona Marsden
United Kingdom