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Solopress

Unapologetically incompetent. Frustrating for a former long time user!

Here is how my order process went.

Me: I would like 1000 rounded edge business cards.
Solo Press service adviser: OK, That's £138, just email me the artwork.
Me: Great. Send me the invoice and ill pay straight away too.

SQUARE CARDS ARRIVE 4 DAYS LATER WITH NO ROUNDED CORNERS

Back onto the phone.
Me: I paid for rounded edge business cards but received square ones?
Solo Press service adviser: No you didn't. Square business cards are £138. That's what you got.
Me: But I asked for rounded edge.
Solo Press service adviser: You got what you paid for.....
Me: But it's not what I asked for.
Solo Press service adviser: It is your job to do that. You got what you paid for.....

I have used Solo Press for business and personal jobs for years, even recommending them to friends. Perhaps that customer service person was having a bad day but there was no apology for the confusion they caused just silence that I filled by saying that I would not be using them again, they did not care about that.

Utterly frustrating and £138 (together with 1000 business cards) in the bin, just what small businesses need at the time!

Never make an order over the phone with Solo Press.

18 February 2013

Reply from Solopress

Dear William,

Thank you for your recent correspondence.

We have now investigated into this matter fully and thank you for your patience.

We review every complaint and issue with extreme concern and the utmost importance.

Our Sales Managers are instructed not to take orders over the telephone with a company policy that all orders must be received in writing.

When an order is placed an order confirmation is forwarded detailing the order and cost. Unfortunately on this occasion we do not have a record of a request for round cornered business cards but we are always willing to accommodate our customers requests and demands.

However as a gesture of good will we would be happy to produce the cards for you with rounded corners at a reduced cost.

I trust this will be satisfactory and hope that we can continue our relationship with you as a valued customer of Solopress.

Kind Regards

Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047

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WA
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United Kingdom

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