I could not fault them!
They quoted a price and delivered an excellent service. The online case tracker is brilliant and has the facility to exchange messages. I needed to speak to the person handling my case and rather than call I chose the callback option. Within a matter of minutes they called.
I genuinely couldn't fault the service and would recommend and use again.
I have previously used this firm and had no problem however this time this was not the case. The survey was completed on the day stated but I never received a call from the surveyor as promised, and as previously received, to summarize the survey.
I did receive a copy the report and I required clarification on 7 points so I tried to email the surveyor buy their address was not valid. I was advised to send my email into the office and I did receive a reply through one of the typists but it only partially answered half the questions and ignored the rest. When I emailed back again they reply was 'I have no further comment to make' and no further emails have been replied to.
There were some basic errors made such as omitting an outhouse (attached to the property) completely from the report when it is in fact causing an issue and stating that a patio door was very difficult to open - This was opened with ease when the bolt was undone!
Overall, I very annoyed with the attitude of the surveyor and have no confidence in the report I have received. To simply refuse to reply to questions is plain rude and certainly not good customer service.
This will be the last time I will use Miller Metcalfe.
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