Good Morning, let me explain my title, last month i purchase from yourselfs a North Face Mcmurdo coat from your Chester Store and very very pleased with staff and the coat, so much so my wife and i returned to the same store to buy her a ladies coat same quality but different design only when and AFTER she had paid for fthe coat the very young sales assistant said " as the coat was in the sale we couldent have a refund or exchange"
this has botherd me greatly as last month i got MY coat on line from your warehouse, it dident fit so the Chester shop gave me a refund whilst they got me another coat from elswhere to which i was deighted with the service, but after today, not so, she dident no what a TOG rating
was after being asked. Left me amazed that training at this store is non existant and needs looking into.
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