Peter Williams´ profile

Reviews (2)

Pen Heaven

Service from this company is amongst the best i have recieved

The Parker pen I ordered took longer than usual due to the parcel
being posted on the 23rd of December (the most busiest time) but it arrived
on the 27th in good time for my birthday on the 28th.
How old am I ? well at school we wrote with quill pens dipping them into
ink that we made up ourselves ,of powder ink which we mixed up to order
by the teacher and got 3 strokes of the cane if we misbehaved and
threw ink at each other. Then got more punishment when we got home
from my mother and sent to bed early.

Ellis Brigham Mountain Sports

Opinion is good but today not good

Good Morning, let me explain my title, last month i purchase from yourselfs a North Face Mcmurdo coat from your Chester Store and very very pleased with staff and the coat, so much so my wife and i returned to the same store to buy her a ladies coat same quality but different design only when and AFTER she had paid for fthe coat the very young sales assistant said " as the coat was in the sale we couldent have a refund or exchange"
this has botherd me greatly as last month i got MY coat on line from your warehouse, it dident fit so the Chester shop gave me a refund whilst they got me another coat from elswhere to which i was deighted with the service, but after today, not so, she dident no what a TOG rating
was after being asked. Left me amazed that training at this store is non existant and needs looking into.

19 February 2013

Reply from Ellis Brigham Mountain Sports

Thanks for the feedback and very sorry to hear that you had a bad experience in one of our stores. At Ellis Brigham we take great pride in our customer service, both in store and online, so your comments have been noted and will be taken into account during a staff training review.

Peter Williams´ profile

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Peter Williams
Reviewer
United Kingdom

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