Like MANY others on this site - i ordered a dozen red roses to be delivered to my partners work in Colchester, Essex with the delivery date quoted on my invoice as 14th Feb. I even paid extra for courier delivery (if I'd known it was Yodel I might have changed my mind, but that's another story).
ORDER NUMBER: 336878
I phoned Yodel at 7pm after being cut off of your live support chat before the operator had even said anything (and judging by the name the live support was in India!). Yodel said the deliveries were late from yourselves and they couldn't deliver until tomorrow (Friday). What use is Valentines flowers A DAY LATE!
I have emailed your support demanding a FULL refund - your customer service is appalling. I shall also be contacting trading standards and the TV watchdogs, and Martin Lewis to tell them about your little company taking money from people and not fulfilling your promises!
Update: Messaged iflorist on Facebook, received a rather standard reply (judging by the amount of complaints this was to be expected) but am still waiting for confirmation that my money will be refunded. They are replying to some of the reviews on here, but not all!
Update 2: Phoned them on 01282 779 198 (press Option 1 for Customer Services) - it takes a while for them to answer (and sounded very busy in the background) but the guy who took my call was polite and apologetic and promised a full refund in 3-5 working days. Doesn't excuse the poor service, and working in Social Media myself, the massive faux pas on deleting peoples comments, but right result in the end.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook