I bought a Cloud 9 E-go starter kit, spare charger and some juice. Within a few days my battery would not hold a charge so I emailed to ask what my options were. I received an email back later that evening (a Sunday night). Keith advised that I should send back my battery and charge for testing and within a few days I received a replacement battery and my charger back with no charge to myself.
I would recommend this site for anyone who is looking at buying a vaporiser, juice or just interested in them.
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