April Turner´s profile

Reviews (1)

Jokers' Masquerade

Exciting aray of kid's costumes at a good price and decent customer service, let down only by slight damage to the goods

The website was good to use - easy to see everything and easy to buy from. The costumes look really great and whilst it was nice to see a discount on the Ben Ten costume we ordered, the original price was pretty decent too. Delivery was swift and the co. kept in touch. The costume when it came was very nice, at least the clothing was. The all important 'omnitrix' watch was bent out of shape (i.e. bent and folded across the middle of the watch instead of the way it's meant to. As it's polystyring the bend stays no matter what you do and still sits strangely on my sons writs.- a real shame as it's the highlight of the costume. It looked like the result of bad packing. The experience as a whole was very good so I would on balance buy from this firm again although any further damage to goods would make it my last purchase.

18 February 2013

Reply from Jokers' Masquerade

Hi April,

Thank you for your review and kind words regarding our website and service. Your feedback is very much appreciated and we are pleased to hear that you enjoyed the overall experience.

As the retailer we have no control over the construction or packaging of our items but we will ensure your feedback is passed onto our supplier. The item will also be investigated by ourselves and removed from the portfolio if this is a reoccurring issue within the batch.

It is our hope that the service we have provided as the retailer will allow us the opportunity to welcome you back in the future.

Kind Regards,
Lucy

April Turner´s profile

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April Turner
Reviewer
United Kingdom

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