Mrs Janet Chaplin-Mott´s profile

Reviews (1)

Pet Supermarket

price right, delivery slow

The price was right but the time took to deliver was a long time.

20 February 2013

Reply from Pet Supermarket

I have looked into this matter for you and you chose our Super Saver delivery option which is our 5 to 7 working day service. As we do not include the weekend as working days, it can seem like a longer wait that usual for your order. We sell thousands of products on our website, so we can not physically hold all items ordered in our warehouse. On this occasion we had to order your item from an external supplier and your order was delivered on the sixth working day which was within the time frame stated on our website.

Mrs Janet Chaplin-Mott´s profile

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Mrs Janet Chaplin-Mott
Reviewer
United Kingdom

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