MRS L HESS´s profile

Reviews (1)

Gltc

Great customer service, BAD product

We ordered the white play table with storage drawers underneath, and when it arrived, it was quite clear that it had already been sent out to another customer and returned. Some sections were damaged/worn and the pack that held the screws etc had been sellotaped together, with the alun key missing.

I emailed customer services and they promptly apologised and sent out a new one (before the first was picked up). The second table was even worse! Brand new from factory, but the build quality was horrendous. There was patched up paint/filler on many of the pieces, that could just be scratched away to reveal bare mdf. A piece of plastic edging had come away from a drawer and had been crushed during packing.

Again I contacted customer services, and another apology and offer of a new one. Could not go through all the packing/unpacking, waiting for delivery and disappointment again so refused replacement and asked for refund. Received £10 credit to my account as compensation, but tbh I just wanted a play table for my son!!! For the prices gltc charge, you would not expect such shoddy products. Great customer service is all very good but if the product is no good then I shall not be returning to buy furniture. Thoroughly disappointed.

Barry Vitou found this review useful

18 February 2013

Reply from www.gltc.co.uk

Please accept our sincerest apologies for the problems you experienced with your playtable order. We assure you that we will follow up on your feedback on this product and can confirm your refund has been processed.

Best wishes, GLTC.

MRS L HESS´s profile

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MRS L HESS
Reviewer
United Kingdom

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