my products arrived extremely late - about month after i ordered them and in separate batches - despite being 'in stock' at the time of the order and despite the estimated delivery date. some of the items were similar to, but not exactly what i ordered - while a breach of service, i would not mind so much if this had been the only problem. a heater i ordered also arrived with a significant crack. returning the product was however hindered by a mis-printed return slip that had the return address printed on the reverse side of a sticker label. while customer service had up till then been relatively prompt with their replies, a request for another return slip was simply ignored.
absolutely horrible experience overall - never going back.
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