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Exceptional Service - Exceptional Delivery - Exceptional After Care - Highly Recommended!!!

I spent months looking for a suitable bed for my daughter and was a little sceptical that the price of the Rutland bed with all the features of the Stompa and Thukka high sleepers was significantly cheaper. I left it a little late as it was fast approaching my daughter's birthday so I called the company for a delivery quote which was around £40 and placed the order over the phone there and then. They were able to check their transport timetable and get a very swift delivery. The company call and text on the day of delivery to give you a two hour time slot. The gentleman who delivered the bed realised an hour after the delivery that there was still an item for us in his van ... he drove back knowing it would be another two hour round trip to get back to where he was. The instructions were amazing, but as with any flat pack furniture, it's essential you follow the simple, easy to follow instructions. We slipped up and put some wooden pegs in holes that screws should have gone in - be careful placing the pegs in panels A and B. When we tried to correct the mistake by drilling the pegs out ... we slipped with a drill and ruined a panel. I always judge companies on their aftercare ... how they put mistakes right and I have to say Mrs Flatpack has the best aftercare I have EVER come across. We were offered solutions for covering over the damage which was posted out immediately and were offered a very reasonably priced replacement panel. The same delivery man arrived with the replacement panel and was very concerned that HE had forgotten the item the last time as he obviously takes great care to provide an exceptional service ... I assured him we were to blame, much to his relief.

The ONLY downside IF you can call it that is that the bed is of such good quality that the boxes were very heavy and because of the size and features such as the desk, cupboard and pull out sofa bed there were 6 large boxes in total... but if like me you insist on good quality solid furniture this is actually a positive.

Well done Mrs Flatpack!!! Would highly recommend you goods, service, delivery and aftercare!!! :-D

Victoria Mann´s profile

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Victoria Mann
Church Village, United Kingdom