Robert C Thompson´s profile

Reviews (1)

Barker and Stonehouse

Very dissapointed

Iam very dissapointed with the sevice and delivery. The internet sales team were very good and helpfull when i was ordering the items. The follow up from then was abysmal. I had to ring up four times to find out when the items would be deliverd. Each time I rang somebody was supposed to ring me back with an update, which they never did. I was told that the furniture would be deliverd asap as soon as it came in on Friday 15th February 2013. I have just received a phone call to say it will be delivered on the 26th February 2013, which I feel is unacceptable to have to wait a further 11days for these items considering they have been ordred for quite some time.

15 February 2013

Reply from Barker and Stonehouse

Hi Robert,

We're sorry you're disappointed with our delivery service. We do try to offer as many options as possible for convenient delivery, but understand your frustration in this busy time for us, and thank you for your patience. We have delivered the item free of charge to you in lieu of the delay from your original order and we hope we can help you again in the future.

Best Reagrds,
Barker and Stonehouse web team

Robert C Thompson´s profile

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Robert C Thompson
Reviewer
United Kingdom

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