I have ordered many times from ASOS, and always received my products within a week. Recently I received an order with an item missing - upon emailing customer service, I received a reply within a few hours apologising for the error. They sent the item with no hassles, and gave me a 10% discount on my next order! This is the kind of service that all online retailers should aim for.
This was my 5th order from BeautyBay, and while the delivery has often been a little slow to Australia (usually 2-3 weeks) I have been impressed with their prices and range of products. However, when my last order arrived, an item was missing. I assumed it had been posted seperately, but after more than 6 weeks and no response from customer service (apart from automated messages) I don't think I will be buying from this company again. I even paid extra for "premier service"! Feeling incredibly ripped off, and I won't be recommending this website to anyone. :(
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