Interflora

Ruined Valentines Day!

I ordered flowers to be delivered to my girlfriends place of work for Valentines day - the flowers were NOT delivered.
I tried to call Interflora on the day, and could not get through via the telephone. I sent an email and had no response. The following day I tried to get through on the telephone and again was unsuccessful. I sent another email again with no response. I called their "sales" team and managed to reach someone (funny how they won't answer the phone on customer service, but will answer the sales line). I was given no explanation and they refused to refund me, they advised, they needed to speak to the florist. I was placed on hold whilst they tried to reach the florist, only to be told they could not get through. My refund request was still denied. I demanded to speak to a manager, who authorised my refund. However, no explanation was given and no apology. Suffice to say this has left a bitter taste and left both myself and my partner very disappointed.