V. Bolt´s profile

Reviews (2)

ao.com

No problems

I ordered an Indesit washing machine from Appliances Online. Good price and delivered on time. Would have given 5 stars but the phonecall trying to sell me insurance was very annoying- no means no.

25 May 2013

Reply from ao.com

Hi V Bolt

Thank you so much for taking the time to review our service.

I'm pleased to hear that the pricing and delivery was exactly what you wanted and that it prompted you to post a nice review.

I have your order information here and I can see it's a popular model of Indesit washing machine that you purchased. I hope it's all you expected it to be and that it helps get through the washing with little effort.

I'm sorry you were unhappy with the offer of our Worry Free Plan during the order confirmation call. The call is incredibly important to us as it allows us to discuss some details of your order and ensure that everything is correct. It's one of the main reasons our first time delivery rate is so high. After all you don't buy appliances every day and we like to make it as straightforward and hassle free as we can.

We do also offer our Worry Free Plan on selected models of appliances during this call as it represents fantastic benefits and covers for almost all eventualities. It really helps us push the boundaries of service with being so comprehensive. I fully appreciate that this isn't for everyone which is why it's optional. It's also non contractual so that you're in charge, you can have it as long as you’d like to be covered for and we don't even ask for any money up front we're that happy and confident about it.

I know you've chosen not to take up our offer and this is fine with us but it would be unfair not to have told you about it.

I very much hope you're having a nice, sunny bank holiday weekend and we look forward to the pleasure of dealing with you again soon hopefully.

If there is any more I can help with please don't hesitate to let me know.

Many thanks

Tom Hunt - AO

The Internet Electrical Store

Good products, good service

I ordered switches in a particular style and finish that I couldn't find in the "usual" large stores. I contacted Customer Services when I received an email giving an estimated delivery date later than I'd expected. Order held up due to one switch being out of stock so arranged to dispatch the switches that were in stock that day with the other to follow. I then ordered a dimmer switch! The in-stock switch plus dimmer switch arrived next day. Very pleased with quality of the items, price, delivery and customer service. Delivery options would be useful.

V. Bolt´s profile

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V. Bolt
Reviewer
United States

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