I have had the same experience as many that have posted on here - ordered something as a present a month in advance, payment was taken but the order never arrived. I have also emailed the contact and not received a reply - I'm just thankful that I didn't order something more expensive as I have clearly wasted my money!
I'm really disappointed as I have always used Play.com and they changed for the worse
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook