I ordered a dozen red roses for my girlfriend for Valentines day and due to "logistical problems" they couldn't deliver. This was incredibly disappointing, (especially as i forgot valentines day last year) but as my girlfriend pointed out it's the thought that counts.
I was very angry to receive an email on the day saying they wouldn't be delivered but the compensation they offered was substantial. Mistakes happen but I think they dealt with it as best they could.
Arena flowers doubled my order and gave me a 50% discount. Although I couldn't get through to them on the phone they were contactable through social media - I was impressed they did not disable their facebook and twitter accounts to try and control the negative press.
I have used Arena many times before and have always been impressed with the standard of their product. If I had a high maintenance girlfriend who demanded roses on the day I might not be so forgiving, but as she pointed out, it's not the end of the world and they were great when they did arrive.
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