Drew Kimber´s profile

Reviews (1)

Diet Chef

Good Food - poor administration and customer care

The food from diet chef is full of taste and varied. On the other side they use a lot of gravies and mince and only two fish dishes. The meals actually work in reducing weight, including breakfasts, lunches and dinners as well as an afternoon snack. The soups for lunch are particularly tasty and varied.

Unfortunately he company is let down by poor administration and customer care. Paperwork accompanying the hampers does not match up to the contents of the hampers themselves, and unpacking requires detective work. On one occasion there was no paperwork at all. In all my contacts with Customer Services, about the occasional missing or damaged item, or the paperwork, the impression given is that it is my fault, and I should sort it out. When one pack of snack biscuits only contained one instead of two, the reaction was that the pack must be damaged, and she wasn't at all pleased when I insisted thta it was still sealed. Admisistration lets this Company down.

15 February 2013

Reply from Diet Chef Limited

Drew, Thank you for your comments.

I will arrange for a member of our team to look further into this, and contact you if appropriate. I do apologise for the inconvenience this has caused you. We do strive to provide the highest service levels at all times

Regards

Paul
Customer Service Manager
Diet Chef.

Drew Kimber´s profile

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Drew Kimber
Reviewer
United Kingdom

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