I was not aware I had the ability to add more address data when I first set up my shipment - the address prepopulated when I added a post code so I assumed that as the number, street and post code was there everything as fine - bot no it wasn't fine at all.
First issue was I could not print my labels off until the day my package was being uplifted - to the point I printed my own lables as it didn't look like I could print of your version.
Second issue - it was not clear that I would not be allowed to pack perfume and wasn't advised of this until I received your email at12.10AM on the morning of the uplift. Meaning I had to reopen my well sealed box to remove this.
Third issue - I was advised my package would be delivered on 17/1/13. But when I checked the tracking it was only then I found that there was an issue with the address details. NO-ONE ADVISED ME OF THIS. My mother then called UPS and provided every bit of address details we held and she was guaranteed delivery would be made on 18/1/13 (the day I was arriving). On 18/1/13 I again checked my tracking to find yet again that UPS could apparently not find the address ! This is utterly unaccepatable for a global company - I mean if Domino's Pizza can find me with the same address details, surely UPS could !
It is now 20/1/13 and I still have not received my delivery - UPS say it will be deleivered tomorrow but I had to ask them to leave my delivery at reception as they seem uttely incapable of delivering to where I am actually staying.
I now have no faith that they will do as they say and deliver tomorrow - meantime this has left me very upset and totally frustrated and sleeping on a bare mattress as UPS has all my bedding.
Eventually got my package on the FOURTH attempt, will DEFINITELY NEVER USE THIS SERVICE AGAIN.
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