Maura Perria´s profile

Reviews (1)

TalkTalk

It used to be good but now.. their customer service is a waste of time, plus the engineer didn't turn up, no phone calls no apologies.

I have been with Talk Talk for several years and up to now I was very happy with them. About three weeks ago, I have contacted them to notify the lack of broadband speed lately and they have offered the Fiber Optic, (during the conversation the line went down and I had to call and start again with another sales agent).
They fixed an appointment with the engineer, and they told me I should call them if the router didn't turn up 2 days before the appointment. No router, and I wasted 2 hours with their useless Call Centre in India trying to communicate that I had no received the router or anything else in writing regarding the new installation. I was I have been with Talk Talk for several years and up to now I was very happy with them. About three weeks ago, I have contacted them to notify the lack of broadband speed lately and they have offered the Fiber Optic, (during the conversation the line went down and I had to call and start again with another sales agent).
They fixed an appointment with the engineer, and they told me I should call them if the router didn't turn up 2 days before the appointment. No router, and I wasted 2 hours with their useless Call Centre in India trying to communicate that I had no received the router or anything else in writing regarding the new installation. I was passed to 4 different departments and every time I had to start to explain everything from the beginning. In the end they confirmed (verbally) that the router was going to arrive before the engineer. On the day the engineer didn't turn up, neither the router. I had no phone call or emails, just wasted 5 hours waiting. I tried to call, but every time I got through somebody, the line went down and nobody called. Eventually, 2 hours later, I have managed to get through somebody that promised to call the day after to explain what happened and fix another date for the installation. No phone call was received, instead I have received an email two days later with a new date. No apologies or explanations.

Maura Perria´s profile

profile image of Maura Perria
Maura Perria
Reviewer
1966
United Kingdom

About