INFURN.com

Extremely disappointed

I began by ordering a fabric covered sofa ensemble on October 21, 2012, and discussed my order over the telephone with an Infurn representative who told me that my order would be delivered in February 2013, but he suggested that since I was interested in having something earlier that Infurn had a leather version of the same sofa ensemble in stock for the same price and that that delivery would be made in no more than five weeks which would have been the end of November 2012. Since then, it is now February 15, 2013, I have sent several messages to Infurn through their website regarding my order and each time I received an automated response saying that someone would contact me. No one ever contacted me. I tried telephoning the same telephone numbers I used when I was purchasing the sofa ensemble as well as numbers given on the Infurn website and left messages but no one ever returned my calls. My telephone calls were directed to answering machines in Spanish and German. I am surprised to see on Infurn answers to other customers that Infurn was unable to contact them by telephone. That would not be the case for me. I have my phone with me constantly. No one has contacted me. I did not agree to a 12-18 week delivery because the order I made was for an item that I was told was in stock and would be delivered within five weeks. I finally called my credit card company to see if they can find out anything about my order. They have not received a response to their letter to Infurn. Although I did not cancel my order, I now see that my item on my order history page has been crossed out on my account so I am presuming that Infurn cancelled my order. I am furnishing an apartment to rent out in March and expected the sofas last November. I now must purchase a sofa for my renters somewhere else.

Stopinfurn.comand Guido Courtois found this review useful

18 February 2013

Reply from Designfurn LTD (infurn.com)

Hello Frankel,

I have tried to call you about your order today on 2 different numbers unsucessfully, so I have have emailed you instead.

Please can we discuss your order as on checking, the order may have been stopped as you have applied for a chargeback, which would automatically cancel the order but can see that the item is with the courier in France.

There may still be way to resolve this. Please get in touch with me via the Forums email /line.

Kind Regards
Valerie - Customer Services Adviser.