Michael Taylor´s profile

Reviews (3)

Roofing Superstore

Good price, rapid delivery.

Quick delivery and a good online price.

www.theunderfloorheatingstore.com

Prompt Delivery with good quality Aube Programmer

We use quite a few underfloor heating kits but the company we've used for the past 8 years no longer trades so when i found the same product with this company at a cheaper price, delivered on time i was more than happy. I will use again.

IronmongeryDirect

Delivery Request to Leave with Neighbour Not Completed Resulting in Delay

Normally orders are delivered promptly. Knowing that I wouldn't be at the delivery address I opted for delivering to my neighbour and received an email from Ironmongery Direct confirming this would be done. Unfortunately the DPD courier didn't leave it with my neighbour or the nearest post office, instead he took it to the main post office which lead to a delay in getting the items meaning additional travel and changing appointments to fit the items for the customers.

18 February 2013

Reply from IronmongeryDirect

Dear Mr Taylor

Thank you for taking the time to provide your feedback and for discussing it with me today.

As discussed we currently do not use DPD as a courier so there must have been some confusion with an order from another company. We are able to delivery to a different address but this needs to be stated at point of ordering.

In the case of your delivery with us it was sent using Parcelforce who will delivery to a local post office if you're not in. The parcel can then be collected when convenient for yourself.

I would like to thank you for using Ironmongery Direct and I hope you will continue to order from us in the future.

Kind Regards
Nicola Miller
Team Manager

Michael Taylor´s profile

profile image of Michael Taylor
Michael Taylor
Reviewer
United Kingdom

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