So I ordered flowers (order 337914) on the 13th of February (early afternoon) paying EXTRA for delivery by 2pm, as I was sending them to my girlfriend's work (a large London hospital) and I thought that way - even with a bit of a delay, they'd be there by 5pm for sure.
But no - nothing yesterday.
What's so annoying, and I can't believe it - is that surely if they realise the flowers won't be delivered, they should be making sure that every person affected would be contacted yesterday to be told.
Around 5pm - still noting. So I try and use their customer service contact - no word back. Messaged again late last night - and still nothing.
I definitely want a refund at the very least - and a courtesy call would be polite.
Think it's really good the company have acknowledged one of the complaints on here promising a refund. I hope I'll get the same. and I'd be tempted to use them again in the future without spreading word of my experience.
Jesper Myhre found this review useful
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