Adrian Costello´s profile

Reviews (1)

iflorist

REALLY DISAPPOINTING - WHERE WAS THE CONTACT?

So I ordered flowers (order 337914) on the 13th of February (early afternoon) paying EXTRA for delivery by 2pm, as I was sending them to my girlfriend's work (a large London hospital) and I thought that way - even with a bit of a delay, they'd be there by 5pm for sure.

But no - nothing yesterday.

What's so annoying, and I can't believe it - is that surely if they realise the flowers won't be delivered, they should be making sure that every person affected would be contacted yesterday to be told.

Around 5pm - still noting. So I try and use their customer service contact - no word back. Messaged again late last night - and still nothing.

I definitely want a refund at the very least - and a courtesy call would be polite.

Think it's really good the company have acknowledged one of the complaints on here promising a refund. I hope I'll get the same. and I'd be tempted to use them again in the future without spreading word of my experience.

Jesper Myhre found this review useful

17 February 2013

Reply from iflorist

Adrian
A full refund has been applied, and our MD will be writing to you personally in the next 2 days to explain the issues we suffered on 13th Feb

Regards

The iflorist Team

Adrian Costello´s profile

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Adrian Costello
Reviewer
1982
London, United Kingdom

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