At the onset I was told how caring the management were which hasn’t been born out; one instance being the non-response to my letter to the Chairman, of 3 weeks ago, relating my various concerns. It has been a rollercoaster ride. A jig that I had been assured had been ordered no one seemed to know anything about it. Sourcing means providing information but not ordering if items not held by Bettaliving.
I had to return twice to the local store to re-sign incorrect paperwork. The agreement of a pre Christmas installation took the intervention of the Designer to bring this about. On at least three separate occasions over a period of time I was asked if I wanted the units installed before Christmas. I never felt anyone was listening or indeed cared (other than the Designer) Communication throughout left a lot to be desired. I was without facilities for far longer than needed due to a lack of installation date.
I didn’t know from day to day at what time the fitters would arrive and the 2 to 4 days for installation extended to 5 and a return in the New Year before completion. Not too keen on the finish of one wall cabinet plus the finish of the corners.
One of my main concerns was on a health and safety issue Due to inclement weather the fitters carried out the sawing of the units and tops indoors without sealing doors. Albeit my lounge door was closed I was coughing because of the dust which settled throughout the house thus taking me a considerable time to clean up.
Subsequently arrangements were made for an item to be collected. I eventually waited around for over 4 days before collection was successful; apparently I had been forgotten on the previous times! I am still awaiting the serial numbers for the double oven which is required for the warranty which I have already hastened on a number of occasions.
Certainly not value for money and not an experience I would wish to repeat.
Mel Mango found this review useful
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