David Flack´s profile

Reviews (1)


Awful delivery service!

Three unsuccessful attempts at delivering a bed.
1. First attempt incorrect day from email sent, so I was not at home.
2. Second attempt 4 days later arrived as arranged with water damaged box and completely open to the world along whole length. Items loose and unwrapped within. No idea if anything missing so I rejected it. Delivery personnel unable to operate electronic handset so no record if event saved. I had to find delivery company phone number and inform them of situation myself.
3. New delivery date emailed to me but nothing turned up. I phoned Mattressman who then contacted courier. I was phoned back to be told cargo on delivery vehicle had been damaged by a leaking liquid so unable to deliver.
At this stage I decided not worth continuing with this order from Mattressman, having taken 2 days holiday to accommodate their inefficient delivery couriers, and requested a full refund which I then had to wait 4 days to receive back on my credit card. Useless uncaring service and will never do business with them again.
Apologies for the being so blunt.

18 February 2013

Reply from Mattressman

Dear Mr Flack,

Thank you for taking the time to leave your review, much appreciated.

I truly am sorry for the problems that you have had and thank you for your patience throughout.

In the unfortunate event that customers deliveries have been delayed or cancelled for any reason, we would expect instant communication to advise of this and alternative times to be arranged as conveniently as possible. I apologise for the lack of communication with your order.

The damage to your products during transit was unacceptable and although the cancellation is understandable, I'm sorry your order resulted in that way.

Kind regards

Customer service manager

David Flack´s profile

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David Flack
United Kingdom