Over the past few years of trying part-time glasses and daily contact lenses, my eye sight had become worse, so I had made the decision to opt for higher quality glasses that were correct and attractive to be worn on a daily basis, and was therefore well researched and prepared to spend some serious money.
*To note, I had previously bought my glasses from Specavers two years before, when I was first advised the need for glasses. As i was unexperienced to this, didnt realise for some time that there were faults with the glasses I recieved.. one pair was dramatically different in focus to the other and resulted in me not using them.. and when I got my contact lenses from another company, there was massive improvement! but my small dry eyes make it difficult for me to put them in.. and for them to stay comfortable*
After popping in to my local Specsavers at London Wall, I wasn't surprised to find they didn't hold the frames I was after (which were advertised on their website) as I had already suspected they would have a limited range marketing mainly for the business men and women of this location.. So, I travelled into central London, at their Tottenham Court Road branch knowing it would hold more range of styles and designer specs.
Upon arrival, I had free range to try on their glasses.. though the style of frames I had in mind weren't stocked out front, but they did have them upon asking. Abit disspointed that they weren't the pink that was shown on their website.. more a dull purple. Never the less, I still opted for these glasses, as well as another more expensive pair.. I was then approached by a staff member who wishes to service me.. but soon wished he hadn't!. This young chap was severely inept at both writing down my details and taking my measurements. He came across as someone who had either had an aloboctomi or who was doped up on drugs. He was slow, incapable, and clearly and deeply unskilled for the position. He struggled to even take the details I offered to him, even details that were already writen out for his use, and would ask for help from nearby staff just to complete this! ..this was just the basic first step, and already I wanted someone else to service me.. but upon scanning the shop floor, it was clear most of their team were young trainees and no clear senior members. I found this quite disgusting as mine, and other's, eye sight was no longer treated by specialists.. but by trainee sales staff.
As not to be rude, I continued on with this chap as I really needed my glasses, but then realised there is a high possibility he had also taken my measurements wrong (infact, he had only taken my pupil distance, and had not even checked the frame measurements were correct for face shape, sizing etc).. and as I had picked some very expensive frames, that I wouldn't know worked for me until the lenses were fitted and already paid for, I didnt want to risk it.. so politely asked for my measurements so I could at least have an understanding of how these measurements taken, and if it they were even correct *by a more experienced staff member*.. but for some reason he wouldn't provide me this information, making strange excuses despite being repeatively asked. At this point I just left.. with no glasses and none the better off from the experience.. I felt he had absolutely no interest in my needs, or how improtant my prescription and these glasses were to me. Infact, Specsavers would be lucky to ever have me as a customer ever again.
To note, I have since found online the same designer glasses for literally half the price!! Thank you specsavers for your awful customer service, as I wouldn't of found this offer without your "help".
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