I wanted to order a music stand and violin rosin for my grand-daughter in Wilts, and a cello 'black hole' and 2 cello rosins for myself. Website wouldn't let me order two items, i could put one item in the basket but as soon as I tried to put in two items, I lost the first. in extreme frustration I rang customer service; an exlcellent young man processed my orders by phone . My goods arrived promptly but it was the wrong rosin, it was the rosin costing £2.49 in a tin even though I had paid for rosin in a box (tins hard to open) costing £3.10. I rang, extremely annoyed, and the issue was looked into by another very pleasant young man who rang me back. Apparently the coding on the rosin is incorrect; i was told I can keep the two rosins in tins sent to me (plus presumably the equally incorrect rosin sent to my grand-daughter) and they will send new ones in boxes. I am still waiting!
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