Mark´s profile

Reviews (1)

Delivered in good time

All items arrived as ordered. The delivery information did not arrive by text until the day of delivery I was at work and did not switch on my mobile until lunchtime. Luckily my son was at home so could receive the goods. Text needs to arrive the day before delivery.

17 February 2013

Reply from limited

Dear Mark
Thank you for your review which is much appreciated
I would agree with you from a customers point of view that a text window the day before would be amazing however couriers collect from various companies right up until 7 pm. These items then have go go to a central hub where they are sorted for the next days despatch. This would take many hours and possibly continue through the night. Only then can they calculate a drivers route which enables the opportunity to give a text window. This is a service many other couriers do not use and as a result customers are still having to wait in all day for parcels to hopefully appear. We believe our courier DPD therefore offer the best possible service to reflect our service at Golfsupport. Shipments once left our warehouse are out of our control and in the hands of our courier. This is the best service available on the market to us currently, however should improvements be made available to us we will adopt them immediately.
Kindest- The Golfsupport team t

Mark´s profile

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United Kingdom