Richard Jarmin´s profile

Reviews (4)

Wiggle.co.uk

Ridiculously slow service

I ordered 4 items as my first order on a Thursday evening and then got the shipments delivered in two parts, first box arrived on the Wednesday (no notification that there was a second box on his way) and then the second box a week on Friday. I had to contact customer services to find out what was going on as the online tracker still showed the parcels hadn't been dispatched (but actually had). I think if I hadn't actually contacted them I would still be waiting for my parcels. As my first order I would have expected decent service but all I got was service from a tin pot operation.Will not be shopping with these guys again.

21 August 2013

Reply from Wiggle

Hello Richard,

Thank you for your post and sorry to hear the issue in this occasion.

Unfortunately I have chased this case up for you and unfortunately the trigger to send out dispatch emails was not working when the goods were dispatched which led to the confusion in this case. We have now fixed the problem and are investigating in case any other orders have been effected.

It is our understanding that this was an error caused when we updated our warehouse management system. This update will aid us in the future in the fast an accurate dispatch of future orders.

I have followed this post up with an email but if there is anything else I can help with then please let me know.

ProBikeKit (UK)

First order and definitely not the last

First order with PBK and will be definitely ordering again. Ordered on a Thursday night, order dispatched Friday A.M and item arrived on Saturday morning (opted for the free shipping). Turned up well packaged with plenty of bubble wrap. Ordered at the same time from Wiggle and still waiting for them to complete an order a week later. I know where I will be shopping again!

Protect your bubble

Very quick service

I found the website very easy to use, the premium quote very competitive and the documentation came through very quickly. So far no troubles so 5 star review!

Iwantoneofthose

Just wonderful products

I've been shopping with IWOOT for a few years now and just love that they keep finding new products that make me smile, are good value and deliver when I want. There have been a few complaints but in the two years I've been shopping I've not had an issue. Definitely got the best range of wacky and fun products on the web and always seem to have something that I want for myself. Well done IWOOT for making me a happy shopper.

Richard Jarmin´s profile

profile image of Richard Jarmin
Richard Jarmin
Reviewer
Male, 1976
Northwich, United Kingdom

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